Frequently Asked Questions
We are pleased that we are able to offer reasonable prices for spay and neuter surgeries. We do this by participating with various veterinarians in the area and paying the balance of the cost of the surgeries with funds from donations and grants. Fix Them All is a non-profit organization maintained by volunteers.
Clinic Program - There are twelve participating clinics to choose from. Surgery certificates are issued, and you take your pet directly to the clinic.
Sheltering Hands Transport - Cats are transported from Chiefland or Keystone Heights to Ocala for surgery and back the same day.
First Coast No More Homeless Pets Transport - Each month there is a dog transport and a cat transport between Baker County and Jacksonville for surgeries. Pets are returned to their owners the same day.
If you can't find an answer to your questions here, please feel free to contact us.
1. When will I get my surgery certificate?
Generally 3-4 days after the application and co-payment are submitted. Surgery certificates are only issued for our participating vet clinic program, not for the transports.
2. Does the surgery certificate get mailed via post office or email?
The surgery certificate will be emailed. If you don’t have an email, the surgery certificate can be texted to you. If you don't check your email regularly, please don't provide your address. Please check your spam folder before contacting us.
3. Does Fix Them All make the appointment for me, and if so, when?
You must make the appointment yourself after you receive the surgery certificate for Cares Affordable Veterinary Clinic, First Coast No More Homeless Pets (if you are taking your pet directly and not using the transport), Humane Society of North Central Florida, VOCAL, Paw Prints, Seaglass Spay/Neuter, Shelton Veterinary Clinic and Sheltering Hands (if you are taking your cat directly and not using the transport). We will make the appointment for you on the pre-set surgery dates assigned to us by Pet Vet Clinic, Trenton Animal Hospital/Tricounty Veterinary Emergency Clinic, the Veterinary Clinic at Hunter's Crossing and Melrose Animal Hospital, or if you are using a transport.
4. When do I pick up my pet after surgery?
You will be told when to pick up your pet at check-in the day of surgery.
5. Can I get a refund of my co-payment?
No, Fix Them All does not refund co-payments. If you are unable to use your surgery certificate by the expiration date on the certificate, contact Fix Them All. Only Fix Them All can extend the expiration date or permit the co-payment to be transferred to another pet.
Surgery certificates that are not used within 2 months of issue will be automatically cancelled and the co-payments used for prospective clients who cannot afford the co-payment.
6. Who should I call if I have a post-surgery situation?
If within business hours, call the vet clinic that did the surgery. If after hours, holidays or weekends, call the vet's number for an emergency vet number on their voicemail.
7. What if I can't get an appointment before the expiration date on the surgery certificate?
If your certificate is expiring, please contact us. Only Fix Them All can extend the expiration date on your certificate.
8. What if I miss my appointment?
If you scheduled your appointment directly, call the clinic to reschedule the appointment. If the appointment was pre-scheduled for Pet Vet Clinic, Trenton Animal Hospital/Tricounty Veterinary Emergency Clinic, The Veterinary Center at Hunter's Crossing or Melrose Animal Hospital, please call Fix Them All at 352-281-8205 to reschedule.
9. I have a surgery certificate. Can I go to any participating vet clinic?
No. You must contact Fix Them All at 352-281-8205 to have the surgery certificate reissued for another clinic.
10. I received a surgery certificate for a clinic but decided I want to use one of the transport programs instead.
Please contact Fix Them All to cancel the surgery certificate and reassign you to the transport.
11. My pet needs to be fixed as soon as possible. Why won't you accomodate my request?
Everyone, including FTA volunteers, wants all pets to be fixed as soon as possible. Unfortunately every pet cannot be fixed immediately. FTA is thankful for each and every surgery appointment that our participating clinics allow us to fill. We are grateful that we can offer the low copays to our clients. We will count our blessings and will schedule your pets as soon as we possibly can. We appreciate your understanding and patience.
12. Why does my cat have to be in a carrier?
Our veterinarians require carriers are for the health and safety of your pet. Cats are less prone to be accustomed to harness and leash. Cats are more prone to get away from their owner.
13. Why do stray and feral cats have to arrive in traps?
Traps are for the safety and health of the stray or feral cat. Also it is easier for the vet to administer pre-surgery medication to the cat. Please advise us on your application if the cat is feral.
14. Why is there a limit of 2 cats per family per event?
Limiting cats to 2 per family per event allows multiple pet owners to take advantage of our program. We will consider allowing litters of kittens to be taken to the same vet together.
15. Why is rabies vaccine required?
This is a State of Florida requirement that all vets must follow.
16. Why is a rabies tag not sufficient proof of rabies vaccination?
The rabies tag does not identify the animal that got the vaccine or the expiration date of the vaccination.
17. Why does Trenton Animal Hospital/Tricounty Veterinary Emergency Clinic require additional vaccinations?
Additional vaccination requirements are at the discretion of the veterinary clinic. Trenton Animal Hospital feels strongly that the additional vaccination further protects the animal.
18. Why can't Fix Them All volunteers answer my health questions about my pet?
Our volunteers are not trained veterinary technicians. Each of us has our own personal opinions about health issues of animals. We highly recommend that you contact a veterinary clinic for professional advice.
19. How do I become a volunteer for Fix Them All?
Contact June at 561-676-5183, and thanks! You will be given an application to complete that will help us match your skills with our needs. We could not fix them all without the efforts of our dedicated and much appreciated volunteers!
20. How long has Fix Them All been in existence?
Please see the About page of our website for a brief history of how we have grown since 2016.
21. Why do I have to pay the co-payment up-front before the surgery?
We collect the co-payment up-front so that we know you are serious about getting your pet fixed. When someone does not show up for an appointment, everyone loses. The valuable surgery space and the vet's valuable time have been wasted. A pet did not get fixed.
Co-payments are non-refundable. However, with proper prior notification, appointments can be rescheduled. No-shows and late cancellations prevent other pets from being fixed. If you do not contact us prior to surgery day to cancel your pet's surgery, your co-payment could be forfeited. Some clinics will charge a "no-show fee" if you fail to show up for your appointment without giving proper notice.
22. Why do you want to know if my pet is pregnant?
If there is a possibility your pet is pregnant, please let us know on the application or when you talk with a Fix Them All volunteer. We will try to get the earliest possible surgery date for your pet. The earlier a pregnant pet is spayed, the easier it is on her. If your pet is too far along in her pregnancy, the vet may refuse to spay her. The vet allows more surgery time for a pregnant pet.
23. Why do you want to know if my male pet is cryptorchid (testicle not descended)?
The vet allows more surgery time for a cryptorchid male pet.
24. Why are drop off and pick up times for clinic appointments at the same time for all clients on a surgery day?
It is the vet's discretion to perform surgeries in the order that they choose. Often this is based on the number of male and female pets and the number of pregnant or cryptorchid pets on any given day.
25. Why do you refuse to serve breeders?
We recognize that breeders exacerbate the overpopulation crisis, which is in clear conflict with our mission of reducing the overpopulation of dogs and cats.
26. How can Fix Them All offer such low-cost spay and neuter?
Absolutely due to the generosity of our participating veterinary clinics, transport programs, our dedicated volunteers, our donors, and the organizations that honor us with their grant funds. Fix Them All is truly blessed.
Please take the time to show your appreciation to our participating veterinarians, their staffs, and Fix Them All volunteers.
Everyone involved in bringing these low-cost services to our communities is doing their best to help you and your pets. We understand the hardships our communities are experiencing. We work hard within our means to accommodate everyone the best that we can.
© 2019 by Pay To Spay, Inc.